Medical Industries Australia

Terms & Conditions

1. DELIVERY TERMS

All freight costs, including those of customer’s request, will be charged on invoice.
Claims for shortages or damages upon delivery must be made within five (5) working days after receipt of those goods.
Where a delivery of goods to the customer’s nominated address cannot be affected, a delivery and return fee will be charged, based on courier rates.

2. PAYMENT TERMS Medical Industries Australia Pty Ltd trading terms are payment by

3. PRICING

All prices are exclusive of GST.
MIA will supply all Customers with a Tax Invoice showing the GST component.
The prices and specification of MIA’s products are subject to change without notice.

4. RETURN OF GOODS FOR CREDIT

Section 5.65 of the Australian Code of Good Manufacturing Practice (GMP) for Medicinal Products (the “Code”) issued 16th August, 2002 by the Therapeutic Goods Administration, prohibits the re-issuing or re-using returned goods where, among other factors, there is any doubt as to these products being maintained in the required storage conditions.
Customers returning goods for credit will need to certify that the goods concerned have been stored in the required storage conditions.

Returned Goods for Credit will be accepted when:

Goods delivered in error by MIA. The incorrect delivery will be returned at no cost to the customer and a full credit will be issued.
Goods damaged in transit. Damage must be noted on the customer’s copy of the delivery documentation and countersigned by the delivery driver.
Goods returned where the customer is at fault, all freight charges for the return is the sole responsibility of the customer.

Criteria for Returned Goods for Credit:

No return of product will be accepted without prior authorization. A separate “Goods Returned Authority “ (GRA) number must be issued by MIA Customer Service Representative prior to return of goods.
No return of goods will be accepted if there are excess writings or markings on outer boxes
The GRA number must accompany each item returned for credit. Any goods received by MIA without an GRA number, or do not comply with the requirements of the Code must be destroyed by MIA in accordance with the Code.
Completion by the customer of a storage condition certification will be required before a credit can be issued. MIA will provide the certificate for completion by the customer at the time it arranges the pick-up of the return.
A MIA Quality Assurance Officer will make an inspection on all goods returned.

Goods will not be accepted for credit in the following circumstances:

When the Goods cannot be certified to have met required storage conditions.
If the return delivery is not accompanied by a MIA GRA number.
When Goods are returned in packaging that is damaged, written upon or otherwise marked and is in an un-saleable condition.
When Goods are returned more than 7 days after the GRA number is issued.
When Goods are returned in opened packages / cartons.
When Goods have a remaining expiry dating of six months or less.
If Goods have been made or labeled to a specific order
Where Goods have had patient contact.

7. WARRANTIES

MIA warrants that each product it manufactures is free from defects in materials or workmanship.
Product distributed by, but not manufactured by MIA is warranted by its manufacturer.
Except to the extent required by law, there are no other expressed or implied warranties, including any warranty of merchantability or fitness for a particular purpose.
MIA’s sole obligation and the Purchasers exclusive remedy for breach of any warranty shall be, at MIA’s option, to repair or replace the product.
MIA shall not be liable for proximate, incidental or consequential damages.
MIA shall not be liable for any unauthorized repairs or attempts at repairs on furniture and equipment, (also Refer to GRA)

Appendix to TERMS OF SALE